Refund Policy

All paid subscriptions to Archynt, a product of HEXAR SOFTWARE FACTORY S.R.L. ("Hexar"), are billed monthly in advance through Paddle.com, our payment and subscription processor. If you're not satisfied, you can request a full refund of your most recent charge within 14 days of the date it was billed — no reason required.

To request a refund, use the "Request refund" action on your organization's Plans & Billing page, or contact us with your organization name and the transaction in question. Refunds are issued to your original payment method by Paddle.com, as merchant of record, and typically take a few business days to appear.

Once the 14-day window has passed for a given charge, that charge becomes non-refundable, and we do not prorate or refund fees for unused time when you downgrade or cancel partway through a billing period. Your plan remains active, with all of its features and limits, through the end of the period you already paid for.

You can cancel a paid subscription at any time from your organization's Plans & Billing page. Cancellation takes effect at the end of the current billing period — you will not be charged again, and your organization then reverts to the Free plan's limits.

Cancelling does not itself refund a charge already billed; if that charge is still within its 14-day window, request a refund separately as described above.

We may, at our sole discretion, make an exception to the 14-day window for a duplicate charge, a proven billing error on our part, or as required by applicable consumer-protection law in your jurisdiction. To request one, contact us with your organization name and the transaction in question.